| Product Division |
| |
|
Dan McLaughlin, EVP Product Division
Direct: (703) 761-1277
Fax: (703) 748-0183
danm@mersinc.org
Gary Vandeventer, VP Product Division
Direct: (703) 761-1286
Fax: (703) 748-0183
garyv@mersinc.org
|
|
The focus of the Product Division is to develop effective and permanent customer relationships for delivering and enhancing the value of MERS. We are organized to serve members through the following areas of responsibility: | |
| |
Product Integration
Business Integration Directors and Managers ensure customer satisfaction by:
- Providing onsite and remote support
- Developing solutions to address customer problems
- Coordinating support of MERS Sales team and vendor resources
- Leveraging customer's existing technology
| Name, Title | Phone Numbers | Email |
|
Katie
Paolangeli,
Business Integration Director
|
| Direct: |
(703) 761-1279
|
| Fax: |
(703) 748-0183 |
|
katiep@mersinc.org
|
|
Angela
Bird,
Business Integration Manager
|
| Direct: |
(205) 481-9380
|
| Fax: |
(703) 748-0183 |
|
angelab@mersinc.org
|
|
Kate
Bonthius,
Business Integration Manager
|
| Direct: |
(703) 761-1283
|
| Fax: |
(703) 748-0183 |
|
kateb@mersinc.org
|
|
Dianne
Mitchell,
Membership Manager
|
| Direct: |
(703) 761-4335
|
| Fax: |
(703) 748-0183 |
|
diannem@mersinc.org
|
|
Lisa
Donnelly,
Business Integration Manager
|
| Direct: |
(540) 955-2647
|
| Fax: |
(703) 748-0183 |
|
lisad@mersinc.org
|
|
Julia
Macnair,
Business Integration Specialist
|
| Direct: |
(717) 464-1652
|
| Fax: |
(703) 748-0183 |
|
juliam@mersinc.org
|
|
Product Performance
Customer service support includes:
- Help Desk
- Mail Room
- Servicer Identification System
- Training
- Quality Assurance
| Name, Title | Phone Numbers | Email |
|
Vickie
Neiman,
Product Performance Manager
|
| Direct: |
(301) 432-0503
|
| Fax: |
(703) 748-0183 |
|
vickien@mersinc.org
|
|
Shane
Dempsey,
Product Performance Manager
|
| Direct: |
(541) 704-0015
|
| Fax: |
(703) 748-0183 |
|
shaned@mersinc.org
|
|
Shanna
Qazi,
Customer Data Manager
|
| Direct: |
(703) 738-0238
|
| Fax: |
(703) 748-0183 |
|
shannaq@mersinc.org
|
|
Deborah
Swanson,
Product Performance Specialist
|
| Direct: |
(904) 646-0126
|
| Fax: |
(703) 748-0183 |
|
debbies@mersinc.org
|
|
Tiffany
Toale,
Product Performance Specialist
|
| Direct: |
(319) 334-7034
|
| Fax: |
(703) 748-0183 |
|
tiffanyt@mersinc.org
|
|
Rachel
Weber,
Product Performance Specialist
|
| Direct: |
(319) 334-4024
|
| Fax: |
(703) 748-0183 |
|
rachelw@mersinc.org
|
|
Product Development
Systems development strategy focuses on:
- Responding quickly to business critical change requests
- Enhancing MERS value by delivering products that meet customer needs
- Developing strategic relationships with industry technology providers
| Name, Title | Phone Numbers | Email |
|
Robyn
Piatt,
Product Development Manager
|
| Direct: |
(703) 738-0213
|
| Fax: |
(703) 748-0183 |
|
robynp@mersinc.org
|
|
Jay
Arneja,
Product Development Manager
|
| Direct: |
(703) 738-0202
|
| Fax: |
(703) 748-0183 |
|
jaya@mersinc.org
|
|
Jaqi
Hasty,
Product Development Specialist
|
| Direct: |
(703) 738-0206
|
| Fax: |
(703) 748-0183 |
|
jaqih@mersinc.org
|
|
Information Systems
Information Systems is responsible for:
- Corporate Web Site
- Corporate data and communication systems
- Corporate local and wide area networks
- Information Management Systems
- Physical and Information Security
| Name, Title | Phone Numbers | Email |
|
Helms
Heymann,
IS Manager
|
| Direct: |
(703) 761-1281
|
| Fax: |
(703) 748-0183 |
|
helmsh@mersinc.org
|
|
Behnaz
Morshed,
Senior Software Engineer
|
| Direct: |
(703) 761-1273
|
| Fax: |
(703) 748-0183 |
|
behnazm@mersinc.org
|
|
Louis
Lee,
IS Specialist
|
| Direct: |
(703) 761-1272
|
| Fax: |
(703) 748-0183 |
|
louisl@mersinc.org
|
|
|
|
